Triangle Tropical Fish

02/21/2008 Posted by rockisol

I would like to write a response to mikerr. I am the "employee" with which he speaks of. However he is untruthful in his writing. He purchased the AquaC Urchin Pro at an awesomely discounted price of 199.99, against my recommendation. I measured it for him to ensure that it would fit inside his sump, he said he thought it would. I recommended a different protein skimmer but told him that the AquaC had a good reputation. He decided, after looking online, that the AquaC was the skimmer for him. Now, he should have measured his space before he tried to put it in his sump, that is not my fault and I will not be unjustly accused. At Triangle Tropical Fish we try to sell quality products at reasonable prices. How would someone feel if they purchased the protein skimmer he returned with water stains in it? I'm very sorry that he is so angry but this is not my fault. He also did not want to "exchange" for anything else, he just wanted his money back. I would not punish another customer for his mistakes. We are more than happy to take returns on items that are in the same condition that they are sold in.

02/20/2008 Posted by mikerr

I recently went to Triangle Tropical Fish and had the worst experience. I highly suggest you choose another store to accomodate your aquarist needs. The older women that is the store owner has the worst ethics when it comes to doing business. I tried to return a $200+ protein skimmer two days after I bought it and was denied a full refund. I bought this skimmer only after consulting with one of the store employees who assured me that I could use it after I told them about my tank set up. I took the skimmer home and rinsed it (step one in the directions). When I got further down the instructions I was surprised to find out I couldn't use this skimmer at all. When I tried to return it, the store owner said that that I could only get a 75% refund because it was used. I told her I only rinsed it and never hooked it up. She reiterated, "it's used" I told her the only reason I bought this skimmer was because her employee assured me I could use it. She stated again, "It was used " and that 75% is all I would get back. I thought this to be ridiculous since I only rinsed it in water and that I bought it because they recommended it. I asked to see the refund policy. She stated, "I don't have to have one". At this point I was feed up and walked out. What is apparent is her acumen for business is below poor and she does not care for her customers. Triangle Tropical Fish has lost a new customer. All I wanted was a refund or the opportunity to swap out for a skimmer for one that would work with my set up. Save your self some money, time and fustration and go to a store that has employees that are knowledgeable about their products and value the customers.

Pros: Not sure there are any

Cons: Business ethics are Horrendous

07/18/2007 Posted by solirock

This is by far the best fish store I have ever been in. They have a large selection of fish, corals, plants and products I've ever seen in a small family owned operation. The owners are almost always there and helpful. The rest of the staff are just as knowledgable. They have a great selection of fish foods, fresh, frozen or dried. I would never go elsewhere, I always get just what I need there at a good price.

07/18/2007 Posted by katbeadz

We have kept wet critters for 41 years. drove 45 minutes from north Chatham county to visit this fish store - well worth the trip! they have the cleanest fish tanks we've seen in an established store. The fish stock was mature and colorful and looked well fed, NOTHING like the ratty fish at the big-box stores. the store is small but stuffed with goodies. excellent freshwater plants - bought a giant aponogeten ulvaceous with a bud ready to bloom, great price. we bought 3 mid-size Turquoise Australian Rainbows with excellent blue color, full bellies, all active swimmers, also very good price. finally, we walked out with a Coralife Aqualight - 48 inches, with 2 compact florescent bulbs in, total of 130 watts, yowee zowee do my plants love it! fish look gorgeous with this light, too! the price for the light was less than the online discount pet stores charge when you add in the shipping. excellent buy! check this place out !

05/04/2007 Posted by fishnet

I have done business with this store for almost 20 years and have never regretted it. They have all of the down home charm of a family owned business with all of the experience of a large mega store. Their plants, fresh water fish, salt water fish and invertebrates are always in good health because they are hand picked by the owner from their distributor. They have top of the line food weather it be fresh, frozen or commercial brand. Their supplies are of the best quality. If they don’t have what you are looking for they are always willing to order it for you. They know their fish and always try to help the hobbyist learn and enjoy at the same time. An experience well worth the trip.

11/12/2006 Posted by princesa81

They do not have a big seletion of corals, fish or live rock. They didnt have frozen or live foods. the employees were not friendlt but not mean either, just not helpful at all really. I would not travel back to Durham for that again

Pros: None

Cons: None